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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎01-14-2017 04:08 PM

HP Recommended

Have just sent you a private message...

 

‎01-17-2017 06:15 AM

HP Recommended

>> ... why when using hpeprint, the same thing happens (Tray 1 empty error) ? ...

 

hpeprint is another external application, one about which I have little knowledge.

 

I certainly don't know what combination of paper size, paper type and paper source attributes may be present in the print jobs generated via hpeprint, nor how they might (mis-) match what the printer believes (via its configuration) it is loaded with (in terms of those atttributes).

‎01-17-2017 10:03 PM

HP Recommended

Thanks @DSwanRChives - On quick glance, I don't see anything that it could be.  I do see that I have newer versions of 2 things (not the firmware, which is the same).

 

 

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