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‎05-10-2017 02:51 PM

HP Recommended
Product: officejet pro 8620
Operating System: Microsoft Windows 10 (64-bit)

Tray 2 not recognized with windows update??

1 REPLY 1

‎05-10-2017 07:59 PM

HP Recommended

Hi,

Thanks for using the HP Forums.

 

Windows update may have made the tray 2 "Uninstalled".

 

Please watch this resource on how to enable that to "Installed"

 

HP OJP 8740 (Installing and using the 2nd Tray)

 

Windows setting for tray 2 is @ time 2:00

 

It is a different printer but the steps are the same.

 

Hope that helps!

I am an HP Employee. Although I am speaking for myself and not for HP.
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