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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎02-12-2017 09:46 AM

HP Recommended
Product: 6500A Plus
Operating System: Microsoft Windows 10 (64-bit)

I need to print off some papers urgently and my printer does not seem to be receiving information from my laptop.

I have sent the documents, but they are just sitting in the queue.

 

I have looked at the printer, everything seems to be working ok, it will copy, ink and paper are fine.

I have printed off the wireless network test report and that doesn't seem to show any problems either.

 

The printer is showing to be online on my laptop, and I have tried removing the printer and reinstalling it, but nothing seems to help.

 

Any ideas of what else I can try? I am a teacher and home this week as it is holidays, but have lots of work to catch up on. Really don't want to have to go and buy another printer if I can help it.

 

Thanks in advance.

2 REPLIES 2

‎02-12-2017 11:49 AM

HP Recommended

Hi, give the HP Print & Scan program a try. (see link)

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‎02-13-2017 12:11 AM

HP Recommended

Thanks that fixed it 😀👍

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