Trouble scanning multiple pages to one file HP 3390 Windows 7

[Hockeymom21]

I have tried several times to get a multipage scan into one document without having to scan each individual page and then merging. Is there something else I should be doing or trying?

[greenturtle]

Hi,

Thanks for using the HP Forums.

Can you try using this Standalone  scan software:

HP Scan Extended

ftp://ftp.hp.com/pub/scanners/HPScanExt/HPScanExt.msi

Once it's downloaded and installed, go to Start > All Programs > HP > HP Scan Extended > Run "HP Scan Extended"

This example will show you how to scan using multiple pages using the ADF and Scan glass;

Scanning Multiple pages using the ADF and Scan Glass

(note: different printer but we're trying to show how to scan multiple pages here so it's applicable for your case)

Hope that helps!

[Hockeymom21]

This is the response I get after installing the HP scan extended

[greenturtle]

Hi,

Seems that there could be some conenctivity issues between your PC and Printer for scanning.

Do you have issues for printing?

Can you try to use a TCP/IP port?

Create a TCP IP port

1. Print a Configuration Page to get the printer's IPv4 address (you can also tap on the wireless icon on the Front panel of your Printer to get the IP address)
2. On your PC, go to Control Panel, from Devices and Printers, right click the printer and left click Printer Properties, select the Ports tab.
3. Click Add Port, select Standard TCP/IP Port, then select New Port and follow the wizard.
4. Type in the proper IP address for the printer.

This video resource will show you how to do it:

Create & Use TCP IP port

Note that you can ALWAYS revert back to the original port that the HP software installed by selecting the HP port under the Ports tab (in Printer Properties)

Let us know if that works