Trying to copy... "device is busy" on LJPro MFP M277

[melpogue]

URGH... i've barely had this printer and already receiving error messages.  I've been able to copy just fine until this morning... now it gives me a "Device is busy... try again later" message.  I've tried turning the power off and then back off, but that's not working.  Any simple solutions out there?  Thanks!

[Dvortex]

Hello, @melpogue – Hope you are well 🙂
 

Thank you for becoming an HP Forum member. It is a dynamite location to get help from the community, get suggestions and find what has worked for others.

Going through your post, I understand that you are getting a “Device busy” message on your printer. This could be caused due to the power supply related issues. I would suggest performing a power drain to try and fix this issue.

Here are the steps:
 

• With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.
• Remove USB cable, if present.
• Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.
• Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord (This is important) and then plug back the power cord to the printer.
• Turn on the printer and wait till warm-up period finishes and the printer is idle.

Let me know if that helps!

Good luck 🙂

Please click "Accepted as Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!

[melpogue]

This didn't work.  Any other solutions?  So aggravating, since this printer is brand new!!

[sandytechy20]

@melpogue

Thanks for the reply.

I appreciate your effort in performing all the steps.

• Running diagnostics should fix the issue.
• Click here to follow the first step to run diagnostics.

Let me know how it goes.

I hope it helps and if you feel I have answered your question and concerns,

Please mark this post as a solution accepted and Kudos would also be appreciated.

Cheers.

[melpogue]

when i clicked on the link, it said that document applies to HP printers supported in Windows... i have a Mac.  can you send me the link for Mac? thanks

[sandytechy20]

@melpogue

Thanks for the reply.

These applications are not available for Mac OS.

As an alternate reset the printing system.

• Click the Apple menu, and then click System Preferences.
• Click Printers & Scanners, Print & Scan, or Print & Fax.
• Right-click (or Control + click) anywhere inside the Printers window, and then click Reset printing system.
• Click Reset or OK.

Click here to refer the document and perform troubleshooting steps to fix this issue.

If the issue is resolved and you appreciate my help,

Please click the "Accept as Solution" button and the "Thumbs Up".

Let me know how you make out.

Cheers!

[melpogue]

didn't work... what next

[sandytechy20]

@melpogue

Thanks for the reply.

I appreciate your effort in performing all troubleshooting steps.

• Uninstalling and reinstalling the printer software should fix this issue.

Follow below documents:-

• Uninstalling the software- Click here
• Reinstalling – Click here.

Let me know how it goes.

I hope it helps and if you feel I have answered your question and concerns,

Please mark this post as a solution accepted and Kudos would also be appreciated.

Cheers.

[melpogue]

didn't work!  the only think i noticed that maybe i could do differently is... do i need to uninstall hp easy scan also?

[sandytechy20]

@melpogue

Thanks for your response.

Superb job on trying the different steps to isolate the issue.

Try restoring the factory set defaults.

• On the product control panel, touch the Setup button.
• Scroll to and touch the Service menu.
• Scroll to and touch the Restore Defaults button, and then touch the OK button.
• The product automatically restarts.

Let me know how it goes.

I genuinely hope that the issue gets resolved without hassles.

If you wish to say thanks for my effort to help,

Click the "Thumbs up" to give me a "Kudos" and also please mark it as “Accepted Solution” if this helps.

Cheers.