• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎05-01-2015 11:09 AM

HP Recommended
Product: LaserJet Pro 400 MFP M425dn
Operating System: Microsoft Windows 7 (32-bit)

Scanning documents thru the ADF for a 2 sided scan.  The front sides scan properly, however the image for the back side is black.  Why??

2 REPLIES 2

‎05-20-2015 09:56 AM

HP Recommended

Please try updating the firmware to the latest version on HP.com.

 

If this doesn't work, you may have an issue with your hardware.  Please call the HP support number listed in your printer's documentation.

 

I am an HP employee.
Opinions expressed are mine and do not necessarily reflect the opinions of HP.

Reminder: Please select the Accept as Solution button on the post that best answers your question. Also, you may select the Kudos button on any helpful post to give that person a quick thanks.
Was this reply helpful? Yes No

‎05-20-2015 10:22 AM

HP Recommended

Hello,

Duplex or two side scanning via the ADF is a functionality of this printer.  When you say the the back side is blank it may be a result of the printer functionlity-is your printer model support duplex parinting?  If is does not, the output will be a blank back side of a page.  The printer needs to support duplex printing, in order to have a duplex ADF scan print in duplex.

 

Norm

(Although I am employed by HP, I am speaking for myself and not for HP)
Was this reply helpful? Yes No
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.