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twosant
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Unable to Scan More than 1 page on MFP M277c6

HP Recommended
HP Color LaserJet MFP M277c6
macOS 10.12 Sierra

I am having trouble scanning more than one page with my new HP MFP M277c6.  If I use the Easy Scan option, I can successfully scan one page documents.  However, when I try to scan more than 1 page, the scanning pauses and I get the following error message despite the network connection showing full str:

 

"Scanner Reported an Error:  An error occurred while communicating with the scanner."

 

I was able to print more than one page once or twice since installing this device several weeks ago.  Obviously, being able to scan only a page at a time makes this product almost worthless for business scanning.

 

Any help would be appreciated.  

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The_Fossette
HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

Hi @twosant

 

Welcome to the HP Forums!

 

It is a great way to engage, post questions and find resolutions by working with specialists in the HP community.

 

I reviewed your post and I understand that the printer is scanning only one page and gives an error.

 

I’d love to help!

 

In order that I may provide you with an accurate solution, I will need a few more details.

 

  • When was the last time the printer was working fine?
  • Have you made any software or hardware changes on the computer?
  • Have you performed any troubleshooting steps before posting?

 

Meanwhile, follow the steps in the below article and check if it helps.

 

http://hp.care/2pEFppg

 

Let me know how it goes and you have a good day ahead.

 

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

 

Take care!

 

Cheers!

The_Fossette
I am an HP Employee

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