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05-06-2017 12:59 PM
My HP office jet pro 8630 is connected to computer by USB. It had been able to scan from the 8630 control panel and from the computer, but now no longer scans from control panel. Message I get is "select manage scan to computer and press enable". Manage scan does not show up on printer assist as I am USB connected. Help???
05-08-2017 03:41 PM
Hey there! @rmerkel, Thanks for stopping by HP forums!
I understand you have issues scanning from the control panel on your printer.
Don't worry I'd like to help you out.
Did you make any changes to your printer?
Have you tried connecting the USB cable to different USB port?
HP provides a free tool called HP Print and Scan Doctor to diagnose and resolve printing problems. Download and run HP Print and Scan Doctor to quickly and automatically perform several troubleshooting tasks known to resolve this issue. When this link is clicked, HP Print and Scan Doctor is downloaded using your Internet browser's download capabilities.
You can use the HP Print and Scan Doctor to resolve scanning issues which might include instructions to fix problems, such as downloading software, testing the scan, or restarting the printer.
On the desktop, double-click the HP Print and Scan Doctor icon to open the tool.
Click Start on the Welcome screen.
Select your printer, and then click Next.
Click Fix Scanning.
In the HP Print and Scan Doctor results screen, view the list of actionable results.
Evaluate the results.
Refer this article to further troubleshoot scanning issues with your printer.
Hope to hear from you soon!
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