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04-25-2017 01:00 PM
I have followed the instructions on line, but nothing has worked or changed. Incidentally it says to to a hard restart to disconnect power cable for 60 seconds then plug back in and then press on button, but printer switches itself back on automatically without on button.
04-26-2017 01:54 PM
Welcome to the HP Forums!
I appreciate you taking the time to share your concern and thank you for using this forum, it is a great place to find answers.
I reviewed your post and I understand that you are unable to scan from the printer touch panel.
I’d love to help!
Follow the steps in the below article and activate the scan connection to the computer and check.
Let me know how it works and you have a good day ahead.
To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles. Take care now and have a splendid week ahead.
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