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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎03-07-2017 03:27 PM

HP Recommended
Product: HP8600.N911g
Operating System: Microsoft Windows 10 (32-bit)

My HP8600 printer has been installed and working for the past 4 years, my operating system is Windows 10home. I have had no issues until last week. The message was 'unable to communicate with printer' 'you my need to add the printer again'.

 

I uninstalled the printer. Now when I put the disk into to reinstall it, it says 'System Corrections Required'. 'This software can only be installed on computers runninng the following Windows OP: XP, Vista, 7. Upgrade the OP of this computer or install this software on another computer system.'

 

I'm at a loss on this issue since it has worked all along. Any help?

1 REPLY 1

‎03-08-2017 09:45 AM

HP Recommended

Hi , 

 

Please use this link and download the latest driver and install it. 

 

Printer software for HP Officejet Pro 8660 printers: http://123.hp.com/us/en/devices/OJPRO8660

 

 

 

Hope this helps. Let me know how this goes. I genuinely hope the issue gets resolved without hassles and the unit works great. Please reach out for any issues and I'll be there to assist you

 

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my    efforts to help.

 

If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles. 

 

Take care now and have a splendid week ahead. 

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