Unable to connect to HP rewards

[Tiffany6]

I just installed new HP Toner/Ink on my Deskjet Ink Advantage 3635 printers. The automated HP Rewards appeared but indicated  I cannot "connect" to HP Rewards.  What do I do?  I use a Windows 7 32bit desktop and it shows I able to all connections. even Youtube runs smoothly.

[DavidSMP]

Hi @Tiffany6,

Thanks for taking an interest in the HP Support Forums! This is a great location to get resolutions and interact with experts from the community. After reading your post I see that you require information on how to claim the ink cartridge rewards. It will be a delight to assist you here. 🙂

Superb description and excellent understanding of the issue before posting. 🙂 Kudos to you on that score. :)You are a valued HP customer and it is paramount to assist you here. It has been an absolute pleasure to work with you. 🙂

Since you are not able to claim it now, I would request you to contact HP phone support by following these steps to try and get the issue resolved.

HP Technical Support can be reached by clicking on the following link:

http://h22207.www2.hp.com/us-en/?openCLC=true


(1) Once the support page opens please select the country in which you're located. Next, enter your HP model number on the right.

(2) Next, choose the 'Contact Support' tab at the top and scroll down to the bottom of the 'HP Support- Contact' page to fill out the form provided with your contact information.

(3) Once completed click the 'Show Options' icon on the bottom right.

(4) Lastly, scroll down to the bottom of the page and select 'Get phone number.' A case number and phone number will now populate for you.

They will be happy to assist you immediately.

Hope this helps.  Let me know how this goes. I genuinely hope the issue gets resolved without hassles and the unit works great.  🙂  Please reach out for any issues and I'll be there to assist you. J

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help.

 If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles. 🙂

Take care now and have a splendid week ahead. 🙂