Unable to install Officejet 7610

[Heikki1]

The problem concerns model CR769A. The Wi-Fi router was changed and the old settings were copied to the new one.  The printer worked with one computer but scanning from another resulted to message "Scanner not found". Trying to install the printer again led  to an endless "Installing printer" -screen. Using HP Print & Scan Doctor suggested that the software is not fully installed but letting the Doctor install the software ended into same result. Basic printer driver could be installed through Windows conrol panel.

A hard reset has been done. Manual and automatic IP have been tried. 7610 can be contacted by it's IP from browser and Wi-Fi connection seems to be ok. Only the installation software cannot install, though the device is found. What next?

[sandytechy20]

@Heikki1

Welcome to the HP Forums. I would be happy to help you with your HP Officejet 7610 printer. I understand that you are getting Scanner not found error message and you have already done some preliminary troubleshooting.

Don't worry though as I have a few steps to determine the issue and find a solution as well,

• Restart devices and check driver scan settings.
• Check Windows Image Acquisition settings.
• Temporarily disable firewall software on the computer.

Click here to refer the document and perform troubleshooting steps to fix this issue.

If the issue is resolved and you appreciate my help,

Please click the "Accept as Solution" button and the "Thumbs Up".

Let me know how you make out.

Cheers.

[Heikki1]

HP software for 7610 has now been removed and register cleaned by application provided by Microsoft support. Still installing the printer by "HP Print & Scan Doctor" tries to install the basic software first. The device is found and can be selected. Then "Installing network printer"- window opens and runs for a long time and finally gives up and suggests a new try. The same happens with ethernet cable connected.

Still the printer and scanner work with with drivers provided by Microsoft, when used through for example OCR-application.  Just the HP-applications can't be installed.

[greenturtle]

Hi,

Thanks for using the HP Forums.  Apologies for jumping in here.

Can you try this:

HP Scan Extended

ftp://ftp.hp.com/pub/scanners/HPScanExt/HPScanExt.msi

Once it's downloaded and installed, go to Start > All Programs > HP > HP Scan Extended > Run "HP Scan Extended"

Let us know if that works.

[Heikki1]

Software installs ok, but scan yields to an error message.

[Heikki1]

About everything I can imagine tried. Also tried to install to a laptop in addition to this desktop. Installation of 7610 still not succesful.