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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎12-12-2012 06:08 AM

HP Recommended

When I try to login it wants to link the Snapfish logon and I do not know the snapfish logon and I am unable to reset the snapfish login

4 REPLIES 4

‎12-12-2012 08:11 AM

HP Recommended

Hi

 

To help you more with the issue that you have please let me know few details.

 

 

Please let me know the printer model number?

Please let me know if you are able to log on to the ePrinterCenter? Do you get any error message ?

 

we would like to help you to resolve the issue so please give us information so that we can assist you better.

 

 

Regards
Aneesh

***********
I Represent HP
You can say THANKS by clicking the KUDOS STAR. If  my suggestion resolves your issue Mark as a "SOLUTION" this way others can benefit Thanks in Advance!...

 

‎12-12-2012 09:41 AM

HP Recommended

Hi Aneesh,

 

I have a Photosmart Premium Model C410b.

 

When I select the ePrinterCenter icon I go to the following link:

https://h30495.www3.hp.com/c/45926/US/en/?jumpid=in_R11549%2FDT&from=h20563.www2.hp.com

 

When I select Sign in. I enter my E-mail and Password, then I get the following popup:

 

Welcome to HP WEB Services

Your ePrintCenter account using <Email address@domain.com> is associated with a Snapfish by HP account with the same email. These accounts will be combined into an HP Web Services account that will allow you to sign in to both Snapfish and ePrintCenter with one account.

 

I do not remember my snapfish password and am unable to request a change to my snapfish password:

 

If I select the "Forgot Password" link

 

     

 

    Sorry.. You can't reset the password here. Please click here to reset your password.

‎12-13-2012 03:17 AM

HP Recommended

Hi Dave,

 

you got the message telling that both the id will be combined so i would say ...try to connect to the Snapfish account with the same id and password that was given for ePrintCenter. Please let me know if you are able to connect otherwise i will give you the steps for resetting the password..

 

 

Regards
Aneesh

***********
I Represent HP
You can say THANKS by clicking the KUDOS STAR. If  my suggestion resolves your issue Mark as a "SOLUTION" this way others can benefit Thanks in Advance!...

 

‎12-13-2012 04:11 AM

HP Recommended

Hi,

 

I have tried to link the Snapfish account and the ePrintCenter account, but as I do not rember my password for Snapfish and I can't change my Snapfish password I am unable to access the ePrinterCenter.

 

I need to be able to reset my Snapfish password. The web site does not allow me to do that.

 

Regards

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