Create an account on the HP Community to personalize your profile and ask a question
04-27-2017 03:46 PM
I am not able to get my printer to print docuements from my HP Pavilion laptop for awhile. I can print from my iphone7plus but not my laptop.
I have tried the Wireless Setup Wizard many many times on the printer but no can do. I have tried using the Install disc that came with the printer and I am still unsuccessful. During the install process it asks for the IP address on the printer in the Wireless Details/Summary screen and it is 10.0.0.67 but the software on my laptop won't accept that. I also tried to type in the HOST NAME HPAE5B1D and it also would not accept that. I was caught in a loop in the install process and never able to get it to print.
Please help! I've been messing with this for the last 3 days and it's driving me crazy.....
04-28-2017 04:57 PM
Thank you for showing your interest in HP Support Forums. It is a great place to find the help you need, from other users, HP experts, and other support personnel. For you to have the best experience on the HP forum, you could also visit our HP Forums Guide for the First Time Here? Learn How to Post and More.
As I understand you are having issues connecting your HP Envy 5663 printer on your laptop. Don't worry as I have a few steps to help you get through this concern,
Let's start off by performing a Hard reset on the printer, router, computer and other devices on the same network.
The following steps temporarily disconnect network and Internet connections and require restarting your computer. Complete any tasks or downloads in progress before continuing.
1. Press the Power button on the printer to turn it off.
2. Disconnect the power cord from the rear of the printer.
3. Disconnect the power cord from the wireless router.
4. Turn off the computer.
5. Wait for 30 seconds.
6. Reconnect the power cord to the wireless router.
7. Wait for 30 seconds, or until the router is fully on and ready
8. Turn the computer back on.
9. Wait for the computer to reload
10. Reconnect the power cord to the rear of the printer.
11. Turn the printer back on.
Now let's try to install the drivers:
.) In Windows, search for and open Programs and features
2.) Select your HP Printer
3.) Select Uninstall
4.) In Windows, search for and open Devices and printers
5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose 'Delete' or 'Remove Device'
6.) Open up the run command with the "Windows key + R" key combo.
7.) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”)
8.) Click on the "Drivers" tab
9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom
10.) Select Ok
11.) Select Apply and Ok on the Print Server Properties windows
12.) Close Devices and Printers
13 ). Restart the PC
14 ). Now click on this link: http://ftp.hp.com/pub/softlib/software13/printers/EN5660/EN5660__Full_WebPack_1107.exe
15 ). In the connection type window, select “Wireless” and follow the on-screen instructions to complete the installation.
If your printer connected wirelessly, make sure to temporary connect the device with USB and then follow the link to check for the latest firmware update, using this link: http://ftp.hp.com/pub/softlib/software13/printers/en5660/EN5660_R1628A.exe
If the issue persists, you could try assigning a static IP address to try and fix this issue. Follow the steps below:
- Obtain the IP address of the printer – You can touch the “wireless” icon on the printer control panel to get the IP address.
- Type the IP address on your web browser to obtain the printer EWS page on your computer.
- Go to "Network" tab - General - Select "Network protocols" - Select "Enable IPv4 only" (or similar) - Apply the settings.
- Go to the “Network” tab – Click on “Wireless (802.11) – Then click on “Network address (IPv4)
- Click on the radio button which says “Manual IP” and then click “Suggest a manual IP address” to give a manual IP address to your printer.
- Click on radio button which says “Manual DNS Server” and under manual preferred type 220.127.116.11 and under manual alternate type 18.104.22.168 (This is Google DNS server address)
Once done, reinstall the printer drivers. Follow the steps below:
- Unplug the USB cable from the printer and computer if present.
- Go to Control panel – Programs and feature – Select all the HP Envy printer entries and uninstall them.
- Restart your computer.
- Now click on http://ftp.hp.com/pub/softlib/software13/printers/EN5660/EN5660__Full_WebPack_1107.exe to download and install the updated printer drivers.
- In the connection type window, select “Wireless” and follow the on-screen instructions to complete the installation.
Let me know if those steps worked for you. If they did, that’s awesome! Give us some reinforcement by clicking the solution and kudos buttons, that’ll help us and others see that we’ve got the answers!
I am an HP Employee
05-01-2017 10:59 AM
Thank you for the update,
I appreciate your time and efforts,
I'm glad you found the solution you were looking for.
Thanks for taking the time to let the community know about the solution
You've been great to work with and it has been a genuine pleasure interacting with you.
I hope both you and your product works great and remain healthy for a long time 😉
To simply say thanks for my efforts to assist you, please click the "Thumbs Up" button to give me a Kudos.
And accept this as the solution to help others find your post helpful.
Take care now and do have a fabulous week ahead. 🙂
I am an HP Employee