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maxmar10
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Unable to remove/delete/cancel document waiting to print.

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I have HP 1500 all in one.  everything says it's "ready" but there's a document stuck in the printing que

I says "deleting" but it doesn't.  Have tried most everything restarting, canceling, deleting, etc. any help

will be appreciated.

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DavidPK
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Hi,

 

From the Control Panel, open Administrative Tools and select Sevices.  Browse down to the print spooler service, right click it and select Properties then click on the Stop button.  Now browse to C:\Windows\System32\Spool\PRINTERS and delete the job inside this folder - You may need to click a prompt to gain the appropriate authority to open the PRINTERS folder.

 

Restart the computer and you should find the document(s) have been removed.

 

Hope this helps.

 

Regards,

 

DP-K

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maxmar10
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Thanks loads!!   Worked like a charm...

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DavidPK
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Hi,

 

You're welcome, glad it worked :generic:

 

Regards,

 

DP-K

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****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****


Windows Insider MVP

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eisencassidy
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I cant find the C:windows....... link 😞 I skipped that step and dint restart my computer and went to see if there were documents waiting to be printed on microsoft word and it said no printer installed. After i tried to install one, it said the Active Directory Domain service is not installed?

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alaya10
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hi ,

 

I did so , but then when i get to the step where I have to delete the job inside , im told that the document  is open in printfilterpipelinessvc.exe and hence cannot be deleted.

what should i do now?

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Egbeyemi
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Go to your task manager, you will see the printer filter stuff running , end the task and try deleting again.
chayanika21
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i have been trying get a document printed. the printer button on my laptop tab says, 0 documents pending as there was low cartridge in the printer. Does this mean that the document would get printed the next time refill my cartridges?

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