Unable to scan negatives using HP Scanjet G3110

[AHTAHA]

Hi,

I have a HP Scanjet G3110 where I'm trying to scan some negatives to files. I have downloaded and installed the latest HP Scanning software v14.0.1.41 but it seems it does not help with negatives scanning.

The problem is when I choose the scanning option "Negatives to File" option and the scanning type is set to "Negatives (TMA)", the TMA light in the scanner's led is never lit up and it scan's the negatives as they are normal pics on the scanner's glass. However, when I chose the scanning option "Slides to File" and the scanning type is set to "Slides or positives (TMA)", TMA light switches on, which means it is not the lamp problem.

It is eaither a software bug or something that I'm missing, can anyone help, please?

[Rainbow7000]

Welcome to the forums AHTAHA:)

I read your post about the issues you are having scanning negatives to files. I would suggest trying any guide from the link below that describes the issue you're having.

Scanjet G3110 Scanning Troubleshooting Guides

If the troubleshooting does not help resolve your issue, I would then suggest calling HP's Technical Support to see about further options for you. If you are calling within North America, the number is 1-800-474-6836 and for all other regions: click here.

Have a great day:)

[AHTAHA]

In fact, that response does not help at all, and I'm sorry to say it conveys a message that my post was not read carefully 😞

The problem I'm facing has nothing to do with the hardware nor the TMA led, as it works fine when I choose the option to scan positives/slides from the HP Scanning software. Only it doesn't come up when I choose scan negatives!

It used to work in earlier versions, now it does not work with the latest one!

All troubleshooting mentioned in the guide talk about waiting for the led to warm up or make sure the TMA cable is connected!!

[AHTAHA]

In fact, that response does not help at all, and I'm sorry to say it conveys a message that my post was not read carefully

 

The problem I'm facing has nothing to do with the hardware nor the TMA led, as it works fine when I choose the option to scan positives/slides from the HP Scanning software. Only it doesn't come up when I choose scan negatives!

 

It used to work in earlier versions, now it does not work with the latest one!

 

All troubleshooting mentioned in the guide talk about waiting for the led to warm up or make sure the TMA cable is connected!!

[ddska]

I have exactly the same problem with this scanner.

Rainbow7000, your reply does not help at all.

Could you provide a real solution or pass this problem further?

AHTAHA, did you find a solution?

[francescmas]

Did you read and understand the problem?

[francescmas]

I have exactly the same problem. It does not work for negative film and it works for positive.

So it's clearly a software problem. HP... will you solve this bug? (probably the answer is never...)

[francescmas]

Hi,

HP SUPPORT PLEASE READ CA-RE-FU-LLY

I have a HP Scanjet G3110 where I'm trying to scan some negatives to files. I have downloaded and installed the latest HP Scanning software v14.0.1.41 but it seems it does not help with negatives scanning.

The problem is when I choose the scanning option "Negatives to File" option and the scanning type is set to "Negatives (TMA)", the TMA light in the scanner's led is never lit up and it scan's the negatives as they are normal pics on the scanner's glass. However, when I chose the scanning option "Slides to File" and the scanning type is set to "Slides or positives (TMA)", TMA light switches on, which means it is not the lamp problem.

It is eaither a software bug or something that I'm missing, can anyone help, please?

[Czechman]

I have the exact problem you have, did you ever get a satisfactory answer??

[francescmas]

No ! Of course... You know... it is HP.

So NO answer, NO solution, NO interest to solve a software problem for an old Scanner.