• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎02-15-2017 03:10 PM

HP Recommended
Product: HP Envy Notebook
Operating System: Microsoft Windows 10 (64-bit)

I can print but, cannot scan.  It says drivers are not installed.  Please help.

3 REPLIES 3

‎02-15-2017 03:25 PM

HP Recommended

Hi,

 

Please download and install driver from Canon

 

   https://www.usa.canon.com/internet/portal/us/home/support/details/printers/support-inkjet-printer/mp...

 

Regards

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




‎02-15-2017 05:03 PM

HP Recommended

Thank you for your suggestion. 

 

Unfortunately, Canon does not issue drivers for this model to support Windows 10 operating system.

‎02-15-2017 05:13 PM

HP Recommended

Hi,

 

Well, that's life. I always say my view: software vendors (Microsoft, Apple) will NEVER tell users the existing hardware may not work with their new Operating systems. Printer products from HP, Canon, Epson, Brothers ... will die no matter what but they may die sooner due to new Operating systems.

 

It is very costly to support old products when new products come out every second week and CHEAPER.

 

Hope this makes sense

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.