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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎07-20-2015 08:39 AM

HP Recommended

Hi @KaretiChop,

 

I see that you are having issues scanning from the computer. I would be happy to help you.

Download and try to repair the WIA drivers. If you don't feel comfortable about doing these steps, you can contact the computer manufacturer or Microsoft to resolve this WIA error.

 

Back up the registry first. How to back up and restore the registry in Windows.

 

Restore Default Startup Type for Windows Image Acquisition (WIA).

 

If you are still having issues, I would suggest to uninstall and reinstall the printer software.

 

If you appreciate my efforts, please click the 'Thumbs up' button below.
If there is anything else I can help you with, just let me know. Thank You.

 

Gemini02

I work on behalf of HP

Click the Thumbs Up below to say “Thanks” for helping!
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‎03-04-2016 03:17 PM

HP Recommended

That IS the problem. The hp scan to network requires a password with your windows user account. So go to your windows credentials in control panel and create a user account password for the administrator account. Once I did this, that error message went away.

 

Crazy that all these steps were posted to figure this out...

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‎04-05-2016 10:56 AM

HP Recommended

I had the same issue, but you can't trust the Wizard's default settings

 

Use the scan wizard > edit >and use the IP address not the actual name of the computer. 

Check and double check your credentials.  You must have a user name and password and try to make sure it is a local admin.  

 

No problems after that.   So much for "specialists".  

 

 

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‎04-05-2016 10:57 AM

HP Recommended

I had the same issue, but you can't trust the Wizard's default settings

 

Use the scan wizard > edit >and use the IP address not the actual name of the computer. 

Check and double check your credentials.  You must have a user name and password and try to make sure it is a local admin.  

 

No problems after that.   

 

Was this reply helpful? Yes No
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
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