Unable to update firmware on HP Deskjet Ink Advantage 4675 all in one

[dpkrajput]

Hi,

I am unable to update the printer software on my HP Deskjet Ink Advantage 4675 all in one.

 - When I try to update the software through printer screen ui, the download finishes, printer tries to update the software and message "The Update was Unsuccessful" is displayed.

 - When I try to update the printer firmware through my computer, the printer restarts and  error code "0XB81E688E" is displayed on the printer screen. Needs restart.

I have tried factory reset but same thing is happening.

Please help me in getting the issue resolved.

Regards,

Deepak

[Jeet_singh]

Hi @dpkrajput,

Thank you for showing your interest in HP Support Forums. It is a great place to find the help you need, from other users, HP experts, and other support personnel. For you to have the best experience on the HP forum, you could also visit our HP Forums Guide for the First Time Here? Learn How to Post and More.

As I understand you are getting a '0x' error message on your HP DeskJet printer. I'll be really glad to help you with this,

To provide you with an accurate solution, I'll need a few more details:

Did you make any changes to the printer before the issue started?

Have you made any software or hardware changes on the printer?

Was there any power failure?

In the meantime, let's try these steps here:

Please make sure that the printer is connected directly to the wall outlet and not to the surge protector.

Remove all the ink cartridges and then try to perform a Hard reset on the printer.

* With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.

* Remove USB cable, if present.

* Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.

* Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord and then plug back the power cord to the printer.

* Turn on the printer and wait till warm-up period finishes and the printer is idle.

Now insert the ink cartridges and then try to print a test page and check if it works.

Please follow the steps suggested in the support document for - '0xc19a0005' Error or Similar Error Displays - Click here

If the issue persists, I would suggest this could be a printer hardware. I would recommend you contact our HP phone support for available service options. Please fill in the product details to get the tech support number.

Please use the following link to create yourself a case number, then call and it may help speed up the call process:

Step 1. Open link: www.hp.com/contacthp/

Step 2. Enter Product number or select to auto detect

Step 3. Scroll down to "Still need help? Complete the form to select your contact options"

Step 4. Scroll down and click: HP contact options - click on Get phone numberCase number and phone number appear.

They will be happy to assist you immediately.

Keep me posted for any other assistance,

Feel free to post your query for any other assistance as well,

It's been a pleasure interacting with you and I hope you have a good day ahead.

If you wish to show appreciation for my efforts, 

mark my post as Accepted Solution.

And click on the Purple Thumbs up icon at the bottom of my comment.

Regards,

[dpkrajput]

Hi,

I followed all the steps as mentioned, but the issue was not resolved. Even took the support over chat from HP, where the support person tool control of my computer and tried to update the firmware multiple times, but everytime the update was unsuccessful. In the end she said that the firmware on the printer is corrupt.

Corrupt firmware, from HP itself...couldn't get any better than this. What happened to yout quality control, HP?

Regards,

Deepak

[Jeet_singh]

Hi @dpkrajput,

Thank you for replying,

I appreciate your time and efforts,

As I understand you have followed the steps suggested as well as you contacted our Chat support and unfortunately nothing has helped to fix the issue, I would personally suggest this could be a printer hardware. I would recommend you contact our HP phone support for further assistance. Please fill in the product details to get the tech support number.

Please use the following link to create yourself a case number, then call and it may help speed up the call process:

Step 1. Open link: www.hp.com/contacthp/

Step 2. Enter Product number or select to auto detect

Step 3. Scroll down to "Still need help? Complete the form to select your contact options"

Step 4. Scroll down and click: HP contact options - click on Get phone numberCase number and phone number appear.

They will be happy to assist you immediately.

Keep me posted for any other assistance,

It's been a pleasure interacting with you and I hope you have a good day ahead.

Regards,