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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎03-23-2017 06:17 AM

HP Recommended
Product: Macbook
Operating System: Mac OS X 10.11 El Capitan

Unable to scan documents on my M1005 MFP when attached to the Macbookpro but I am able to print. Please help.

2 REPLIES 2

‎03-23-2017 06:36 AM

HP Recommended

Hi,

 

Is there any error while scanning? If yes refer document below.

 

http://support.hp.com/in-en/document/c04804101

Although I am an HP employee, I am speaking for myself and not for HP.

--Say "Thanks" by clicking the Kudos Star in the post that helped you.
--Please mark the post that solves your problem as "Accepted Solution"

‎03-26-2017 05:34 AM

HP Recommended

Thanks for your responses. The drivers but Printer is working fine. I have installed easy scan and vuscan but cant see scanner getting added. 

As shared in your link

I have gone ahead with shutting and restarting the printer, Macbook . USB seems ok as its recognising the Printer part.

I have removed the printer and added it back but found the same issue.

 

Only option remains is reinstalling the drivers, am unable to locate them on my Macbook how shoudl I proceed! 

 

Thanks for your much help

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