Hi @CCU-CHANTS,
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As I understand you are having issues uninstalling the printer drivers on your PC running Windows XP. Don't worry I'll try my best to help you with this,
To provide you with an accurate solution, I'll need a few more details:
What is the error message that you get on the screen?
How is the printer connected? USB/Wireless
Let's try a clean install and try. Follow the steps below:
· First, unplug the USB cable from the printer if present.
· Go to Control panel – Programs and feature – Select all the HP Envy printer entries and uninstall them.
· Now go to Control panel – Devices and printer – Select all the printer entries and remove the device.
· Restart your computer.
· Click the bottom-left Start button on the desktop, type device manager in the search box and tap Device Manager on the menu.
· Once in device manager, click on the view tab in the top & choose “Show hidden devices”.
· Then from the device manager list, check the entries under “Printer” – If there are any entries, please right click and choose “uninstall” – In the confirm device un-install pop-up, make sure you select the box which says “Delete the driver software for this device".
· Also, check the entries under "printer queue" and "imaging devices" and repeat the same exercise. Delete any printer entry or any entry which says “Unknown device”.
· Once done, close device-manger. Then press the "windows key" + "r" to get the "Run" window open - Type "printui.exe /s" and press enter.
· Under print server properties, go to drivers - remove any entry there as well.
· Again, go to run window, type – “c:/programdata” – Go to Hewlett Packard folder, remove any printer related folders & files.
· Once done you can try cleaning out your temporary files and cached files. You can try using automated applications like some cleaner software's that you can download from the internet.
· Now restart your computer again.
· Open the Run window again, type “services.msc” and press ok to get services window.
· Scroll down to “Remote Procedure Call (RPC)” – right-click and go to properties. Make sure the service is started and startup type is “Automatic”.
· Now scroll up and go to “Function Discovery Provider Host” – right-click and select properties – Change the startup type to “manual” and start the service.
· Repeat the same exercise on “Function Discovery Resource Publication” as well.
- Now you could go ahead and either install it from the disc or from our support website: http://ftp.hp.com/pub/softlib/software13/COL61220/mp-147799-1/EN4520_72.exe and install the printer drivers
- Connect the USB cable if prompted and follow the on-screen instructions to complete the installation.
If you are still facing the issues to remove the driver, then try using a 3rd party software removal applications like "Revo uninstaller" or "Wise" to completely remove the programs.
I hope this helps. Let me know how it goes for further assistance.
If the information I've provided was helpful,
give us some reinforcement by clicking the solution and kudos buttons,
that'll help us and others see that we've got the answers!
Good Luck.
Jeet_Singh
I am an HP Employee
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