Unreadable print

[bigjoeat10scott]

All lines of print are blacked out. I have tried all the suggested fixes including changing ink cartridges. No luck.

[Dvortex]

Hello, @bigjoeat10scott - Hope you are well 🙂
 

Allow me to welcome to HP Support Forums! It is a great platform to get help from the community, get suggestions and find what has worked for others!

I see that you are having issues with your Officejet 3830 printer. I’m here to help 🙂

I would suggest you perform a printer power drain and then try making a copy. Follow the steps below:

• With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.
• Remove USB cable, if present.
• Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.
• Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord (This is important) and then plug back the power cord to the printer.
• Turn on the printer and wait till warm-up period finishes and the printer is idle.
• Place a document face down on the scanner glass and press the copy option on the printer control panel. Let me know if it makes a good copy or not.

If the copy quality is also bad, then go to http://hp.care/2me9JT6 and perform from the step 7 to 13 and see if that resolves the issues.

Those steps should do the trick, let me know the outcome!

Good luck 🙂

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