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‎04-05-2017 01:39 PM

HP Recommended
Product: Laserjet M426fdw
Operating System: Microsoft Windows 10 (64-bit)

I have a customer for whom we've recently purchased this same unit. They have 3 windows 10 PCs. I was able to install the software directly from the disk onto one machine and the downloaded software/drivers from the HP support website to another machine. 

 

The 3rd machine however is proving to be more troublesome. Whether the install disk is used or the downloaded drivers/software the install starts, preps, gives the options for what options (OCR, Scan, drivers etc) then counts up to 100% (just prior to looking for the machine on the network) then errors out with an undefined error. 

 

This particular WIN10 desktop had/has another small HP laser printer (also networked) which had the exact same issue straight out of the box. Undefined error after the intial startup of the install software. 

 

The only thing that stands out is that the service 'PrintNotify' has an error code associated with it and is in a manual state. When you try to start it there is an 'error 126 :module not found' error. No idea if this is associated with the issue but seemed worth mentioning

 

On a slightly vexing note a temp Canon printer (they needed something for a few days until the M426 came in) installed perfectly with no errors. So we're stuck atm.

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