• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Seize the moment! nominate yourself or a tech enthusiast you admire & join the HP Community Experts!
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎04-05-2017 01:39 PM

HP Recommended
Product: Laserjet M426fdw
Operating System: Microsoft Windows 10 (64-bit)

I have a customer for whom we've recently purchased this same unit. They have 3 windows 10 PCs. I was able to install the software directly from the disk onto one machine and the downloaded software/drivers from the HP support website to another machine. 

 

The 3rd machine however is proving to be more troublesome. Whether the install disk is used or the downloaded drivers/software the install starts, preps, gives the options for what options (OCR, Scan, drivers etc) then counts up to 100% (just prior to looking for the machine on the network) then errors out with an undefined error. 

 

This particular WIN10 desktop had/has another small HP laser printer (also networked) which had the exact same issue straight out of the box. Undefined error after the intial startup of the install software. 

 

The only thing that stands out is that the service 'PrintNotify' has an error code associated with it and is in a manual state. When you try to start it there is an 'error 126 :module not found' error. No idea if this is associated with the issue but seemed worth mentioning

 

On a slightly vexing note a temp Canon printer (they needed something for a few days until the M426 came in) installed perfectly with no errors. So we're stuck atm.

Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.