Updates for my HP Officejet J4540 All-in-One keep failing. So ERROR keeps popping up 5 or more time

[eel1635]

Over 3 times monthly lately while trying to copy--Error pops up. Error-unable to copy.  At times I went so far as to uninstall the program and re-enstall.  It does good untill i really need it. I have been trying to the install updates but fails all the way. Keep saying 'files can't be located' or 'program already installed'--un-enstall - skip-etc. No matter which option 'Failed to install' pops up.  Then copier works until i really need then quit again.  Then something keep blocking my attempts to remove the program to reinstall. 

[Dvortex]

Welcome to the HP Community @eel1635

I came across your message about the HP printer issue and wanted to pop in to help 🙂

I see that you are facing issues while copying using the Officejet printer. Let’s start by performing a power drain on the printer. Here are the steps:

• With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.
• Remove USB cable, if present.
• Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.
• Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord (This is important) and then plug back the power cord to the printer.
• Turn on the printer and wait till warm-up period finishes and the printer is idle and try making a copy.

Now, if the copy comes fine, then you can try a clean install:

• First, unplug the USB cable from the printer if present.
• Go to Control panel – Programs and feature – Select all the HP Officejet printer entries and uninstall them.
• Now go to Control panel – Devices and printer – Select all the printer entries and remove the device.
• Press the "windows key" + "r" to get the "Run" window open - Type "printui.exe /s" (There is a space between .exe & /) and press enter.
• Under print server properties, go to drivers - remove any entry there as well.
• Again, go to the Run window, type – “c:/programdata” – Go to Hewlett Packard folder, remove any printer related folders & files.
• Restart your computer.
• Now click http://hp.care/2reEwpi to install the software.
• Connect the USB cable if prompted and follow the on-screen instructions to complete the installation.

Please let me know if this resolves the issue, or if you require further assistance!

Good luck 🙂

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