Using Apple computer - Pages - custom size envelope - prints blank?

[stacip05]

Using Apple Computer - Pages - custom size envelopes - prints blank envelopes - please help 

[Dvortex]

Hello, @stacip05 – Hope you are well 🙂
 

Welcome to the HP Forum! This is a wonderful location to converse with the community, get assistance and find tips!

I understand that you are having trouble printing custom sized envelopes on your Envy printer. I would suggest you reset the printing system and then again try to print the envelope. Here are the steps:

• Click the Apple menu icon, and then click “System Preferences”.
• Click “Printers and Scanner” / “Print and Scan” or “Print and Fax”.
• Right-click the blank space in the Printers list, and then click “Reset printing system”.
• Click “Reset” in the confirmation window.
• Enter an administrator username and password, and then click “OK”.
• Wait until the printing system is reset and no devices show in the Printers list

• Restart your computer and then go back to System preferences – Printers and scanners.
• Click the “Add button” (+).
• Find, and then select the name of your printer from the printer list, and then click “Add” to add your printer.
• Click “Print Using...”, and then select the name of your printer (By default “Airprint” would be selected)

Now, go to http://hp.care/2pespaS and follow the steps to create a custom paper size and then try to print again.

Please let me know if this resolves the issue, or if you require further assistance!

Good luck 🙂

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