Using the HP Smart App which sends me to h20614 www2 hp to update my software, but page doesn't open

[Esrana]

I am using the HP Smart App which sends me to "h20614 www2 hp" to update my software, but it keeps telling me something went wrong and that the web page  "h20614.www2.hp.com refused to connect". I've seen similar to this posted, but none of the solutions have helped me so far (although I may have missed something).

I have tried contacting HP directly, but their automated system won't connect me to a real person because my printer is out of warranty 🤦‍♀️ I don't have time to ring them at the moment. 

Can anyone help?

[Kumar0307]

@Esrana, Welcome to the HP Support Community! I’m here to help.

To know how to setup the printer using the HP Smart app, refer to - HP printer setup (HP Smart app)

If this does not work, click here to download the HP Full-feature driver.

Once downloaded, make sure to run the file to start the installation and follow the on-screen instructions.

Try printing.

Hope this helps! Let me know how it goes. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click on the YES button to reply that the response was helpful and/or to say “Thank You”.

Have a great day! 

[weasel4]

article to print stuck in "printing now" no print

[GLS1951]

My printer HPDeskjet4152e setup says it is offline. We e

purchased this from Walmart on February 27,2022. after setup, it worked on 3 or 4 printings. Then it got stuck on one printing and kept printing over and over. We took it to our local repair shop. To quote them the printer is "junk" . they said it needed to be hardwired to the computer. I have done this followed instructions to reinstall the printer. it printed out test sheet, now it says it is offline and does not print anything.