• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Seize the moment! nominate yourself or a tech enthusiast you admire & join the HP Community Experts!
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎10-07-2021 08:12 AM

HP Recommended
Operating System: Microsoft Windows Server 2012 and older

Hi¡

We have a problem with Web JetAdmin, because 4 printers shows with "Device Communication Error".

 

  • All the ports required is are open.
  • When try to go to the web page administration, the same stuck some minutes after clicking "Continue to this website", and finish showing "This page cant be displayed"
  • This only happen when try to connect form server that have the HP product installed (10.197.132.xx), and any device from these net.
  • The error not happen when connect from another segment (10.197.12.xx ), because can connect without problems¡¡. So, te printer is not the problem.
  • We tried this solution, but not luck (from https://h30434.www3.hp.com/t5/Printers-Archive-Read-Only/Web-JetAdmin-10-4-device-communication-erro... 😞

 

Mjf7471_0-1633615723592.png

  • Network team syas that there is not issues. Telnet ports and vlan gateway its OK.

Some experience? Maybe a certificate issue? Some aditional tool to check conectivity?

 

Thanks in advance¡

Regards.

 

Category:
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.