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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎03-07-2017 09:41 AM

HP Recommended
Product: Web JetAdmin
Operating System: Microsoft Windows 10 (64-bit)

Our office is currently using Web Jet Admin (10.4.99821 10.4 SR1). We're trying to generate reports of devices, yet it's not working correctly.

 

When selecting All Devices

 

Add devices to data collection

 - Device Inventory

 - Next

 - Next

2157 Printers

0 Success

936 Warning

1221 Error (So how do I fix this?)

 

Apply data collection template, using same settings, receive same numbers

 

Generate Report

Device Inventory (says 936 devices, ???)

 - Primary Sort Device Name

 - Secondary Sort IP Hostname

 - Next

 - Next

 - Generate Report

Creates CSV that lists 620 devices.

 

OK, so that's everything, Xerox, Dymo, Epson, so I only want to see HP printers. Selecting exclusively HP and running through the same sequence...

 

1380 Devices

0 Success

753 Warning

627 Error

 

1380 Devices

0 Success

753 Warning

627 Error

 

And Generate Report shows 936 devices, but CSV has 469 listed.

 

So is there a setting I don't have flipped, an option I need toggled, each printer needs to have something set, a plug-in I need to install?

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