Web interface funky

[CharlieTheChoo]

Any time I try to change the configuration of the printer in the web page it seems to have issues with loading. I have tried using different browsers and different computers to no avail. It makes it very frustrating to try to configure a printer when you have to re load the page thrity to forty times in the hopes that the whole thing will load correctly... here is a link to what the page looks like when you goin into it. 

[Imagenet_Tech]

Hello, have you tried flashing firmware to this machine and see if that will change anything? Worst case, you may be having formatter board issues. I would try doing a firmware update first, then see if it is possible the port for the printer might be being blocked by your firewall. Unlikely, but I would still check and see.

Hope this helps....

[CharlieTheChoo]

I flashed the firmware before I made the post sorry I forgot to mention it. According to the support page it should be the latest version of the firmware. 

[CharlieTheChoo]

I also have other HP printers that I can connect to and the web interface shows up just fine. 

[Imagenet_Tech]

Okay, well than it looks like it is a formatter board issue. Unless the port is somehow being blocked by the firewall. But as you stated you have other like models connected to the network just fine and are working properly.

[CharlieTheChoo]

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@Imagenet_Tech wrote:

Okay, well than it looks like it is a formatter board issue. 

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Is this a send in and repair problem then? Could this have anything to do with the printer taking in pages faster than it can scan it through the ADF? If there is more than one page we are missing about half a page after the first page goes through the feeder. 

[Imagenet_Tech]

That issue can be related to the formatter board as it is not processing the scan jobs properly. Are you getting any type of error code when you scan multiple page documents? That the same time an easy way to test the scanning issue, is lower the dpi settings, or check the dpi settings to see where they are defaulted to. Normal, decent quality dpi settings are around 300dpi just for reference.

[CharlieTheChoo]

The dpi is set to 300 and I am not getting any errors on the machine or in the logs that I can find. I'm guessing this is a DOA machine that needs to be returned?

[Imagenet_Tech]

Is the machine still under warranty? Or was it recently bought? If so I would definitely try to return it or call hp support and see what the best course of action would be. But looks like to me that the formatter board is going bad.