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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎01-22-2013 07:53 PM

HP Recommended

I have not been able to reinstall All-in-One printer software.  Have searched for any type of HP file that may still be somewhere on my system from the attempts at reinstalling.  I found this in System Registry:

 

Hpsamd.sys with description Smart Array SAS/SATA Controller Media Driver is a driver file from company Hewlett-Packard Company belonging to product Smart Array SAS/SATA Controller Media Driver.

 

Is this controller driver for an all-in-one or something else?  I do NOT have any other HP products other than a Photosmart C4750.  Wondering if I delete these registry entries if it may fix the issue I am having with installer crashing.

1 REPLY 1

‎07-25-2013 09:13 AM

HP Recommended

This same file is causing my new HP Proliant ML350g8 to crash(BSOD) when booting with a Disaster recovery boot CD (using CA Arcserve)

The HP server support tech said this file is not an HP file........ but a Microsoft file..

 

I have seen other stuff out on the net that says  this file is a Micorosft signed and date stamped file  what ever that means

 

 

In any event it looks like  I will not be able to get through this Diaster Recovery simulation until I can get this file/driver out of the mix

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