What is HP Mimecast?

[CheeryBaba]

I got a printout in my printer from HP Mimecast.  "Important:  The following messages addressed to you are currently on hold"  I had sent an email to my printer from my phone.  That's what I got.  I need to, somehow,  "Release, Block, or Permit"  "visit myITsupport" to learn more".    I have no idea what this is all about.  I have just lost over an hour trying to figure it out.  

[Kumar0307]

@CheeryBaba, Welcome to the HP Support Community! I’m here to help.

I understand you have received a message from Mimecast. To assist you better, I need additional information which cannot be shared on a public post.

Mimecast is a security feature like a firewall that is blocking the ePrint print jobs that comes to your printer thinking it is spam.

• I've sent you a private message with further instructions to resolve this issue.
• In order to access your private messages, click the private message icon on the upper right corner of your HP community profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage

Hope this helps! Let me know how it goes. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click on the YES button to reply that the response was helpful and/or to say “Thank You”.

Have a great day! 

[jwg11]

I have the same question. Kumar can you help me as well?

[glaff]

Why would this solution not be shared.  Whole HP world is having the problem.  Share it with me, Please

[Kumar0307]

@glaff

I'd need your HP ePrint email address which cannot be shared on a public post. Hence request you to ping me in a private message.

Keep me posted.

[Jojolinnn]

Im experiencing the same problem can you help out

[NeilR21]

Hi, you’ll need to get HP staff to unlock your account. They did for me and I am now working all righr

[bpgoingout]

This is ridiculous - it was working perfectly and now it isn't. Our business relies on printing and now I have to wait until someone "messages" me and we resolve it. Please message me as I have searched high and low on your profile and friended you and still do not find a way to "message" you. @Kumar0307

[JPur]

a very good day,

ik hope you can help me.

I also got a printed message that

""the following messages addressed to you are cuurently on hold""

How can i release it?

[Nirvana_95]

Hi @bpgoingout and @JPur 

Welcome to the HP Support Community 

I'd like to help! Could you please elaborate on the exact issue so that I can assist you further? 

May I have the exact model name of the product? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc. 

Keep me posted.