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JRD68
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What is the IP Addres for the Hp Deskjet 2540 printer? And how do I get the scanner working?

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HP Deskjet 2540
Microsoft Windows 10 (32-bit)

I've reinstall my HP Deskjet 2540 Printer on my laptopn after needing to get a new hard drive installed. I did have windows 8.1 but now have windows 10. TZhe priner is working fine after installation but the scanner not. When I go through the installation process I'm prompted to add the IP Address. Have no idea what this is, and never had to do this when previously installing

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Chimney_83
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Greetings @JRD68

 

Welcome to HP Forums and Thanks for the post. 

 

I understand that you are looking to get the IP address of your printer to configure it. 

Not to worry, I will be glad to help. 

Are you able to make a copy on the printer? (Copier and scanner use the same mechanism.)

 

To get the IP Address of the printer, the printer needs to be connected to a network. 

If the printer is already connected to a wireless network, you can print the Network configuration report from your printer and find the IP address in the report. 

Please refer to page number 6 in the user manual for assistance in printing a network configuration report. Click here

(Press the Wireless button and the Start Copy Black button from the printer control panel at the same time.)

If you are able to make a copy on your printer and if you are unable to scan using the printer assistant. 

 

Recommend you follow the procedure mentioned below to uninstall the printer software on your computer and install it by downloading the latest full feature software from www.hp.com/drivers

 

Uninstall the printer from "programs and features" which can be accessed by doing a right-click on the Windows button (Please have the printer Off and disconnected during uninstallation.)

Check in device manager, if the printer is listed there, please delete it. (Right click on the Windows button to access device manager)

Go to devices and printers, select any printer listed there and you will get some options on the top. 

Click on print server properties. 

You will get a popup, click on the drivers tab and delete all the HP printer drivers listed there, if any.

Delete all the instances of your printer listed in devices and printers.

Restart the PC.

Once the PC is on the desktop, press Win + R, it would bring a Run dialog box, 

Type %temp% in the run box and click Ok or hit the Enter button.

It would bring up the temporary files folder. Delete the files in the folder (You might not be able to delete all the files).

If possible, delete the printer from the registries using Regedit or using any other 3rd party application.

Restart the PC again. 

Download the latest full feature driver from www.hp.com/drivers and install it on the computer.

Connect the printer to your computer only when the setup prompts for the printer. 

 

Let me know if this helped. 

Chimney_83
I am an HP Employee

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