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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎03-06-2017 11:50 PM

HP Recommended
Product: M551
Operating System: Mac OS X 10.11 El Capitan

Hi, I got the above error code which I cannot find what it means. Could anyone help? Basically, nothing comes out of the printer.....

 

AJ

2 REPLIES 2

‎03-07-2017 06:31 AM

HP Recommended

First thing you need to do is disconnect the printer from the computer or network and turn it back on and see if it comes to ready. If it does it means there is a print job trying to print to that printer causing the error. You will need to remove the printjob, reconnect the printer, turn it on and first thing update the firmware to the latest version. If the printer comes to the error without being connected to the network or computer then refer to the link below for trying to update the firmware using the pre-boot menu and usb thumb drive.

 

http://h20564.www2.hp.com/hpsc/doc/public/display?docId=c03847902

‎03-08-2017 11:41 AM

HP Recommended

clear ur print que then restart the printer

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