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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎03-27-2017 05:45 PM

HP Recommended
Product: HP OfficeJet 4652
Operating System: Microsoft Windows 10 (32-bit)

When scanning documents it does allow for pdf. how do i correct?

3 REPLIES 3

‎03-27-2017 05:51 PM

HP Recommended

Hi,

 

PLEASE select document. Looks like last time you scanned a photo.

 

Regards.

BH
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‎03-27-2017 05:53 PM

HP Recommended

I tried that. The option for pdf does not even show up in the drop down. 

‎03-28-2017 11:19 AM

HP Recommended

Hi,

 

Please try from printer software:

 

    (a) Double click icon printer on desktop,

    (b) Select Scan a Document or Photo,

 

         Can you see icons (templates) on the left hand side ?

 

       1. If Yes,

 

    (c) select save as pdf,

 

       2. If no,  please download an run the following tool:

                http://ftp.hp.com/pub/printers/hppsdr/HPPSdr.exe

          It may fix the problem for you. If not, post back full error message(s).

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




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