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Product Name and Number: HP OfficeJet Pro 8500A Plus / CM756A

 

Operating System: Windows XP

 

 

Hi

 

I have sent a number of scans over the  HP OfficeJet Pro 8500A Plus scan to email function. I use a wired connection and set it up over the printers IP address.

 

Where can I see these scans?

 

Thanks in Advance

 

Simon  

 

8 REPLIES 8
HP Recommended

I don't quite know what you mean by sent scans. If you are looking for where the scans are stored I can probably help you.

Take a look in the my Documents folder (for your user name) for a folder called my Scans.



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Hi Simon,

The Scan to Email feature allow you to scan directly to an email address.

Whatever email address you will type during the scan, there you should see the scan attached to an incoming email.

 

Please let me know if you may see any issue,

Shlomi




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HP Recommended

Hi,

 

My apologies for not being clearer there. What I mean is can where can I see the sent email with the Scan attached.

 

Simon

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Im really looking to see the sent item, in the same way that I would if I were checking the sent items folder in my outlook.

HP Recommended

If you are using an email Outlook account then you should be able to see the emaills with scans attached in your sent mail folder. Check Outlook options to see how it has been set up. 

sentmsg.png



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HP Recommended
Its set up to save copies in the sent folder but I have no record of any sent Scans.
HP Recommended

That is Interesting. I have never had that happen.

 

The one difference between what you and I do is that I always prefer to scan into a folder and then attach the scan manually to an email. This could be a bug in the AIO scanner software. I have never known anyone  to pose the query that you started your thread with.



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HP Recommended

Hi Simon,

To add, the specific setting will affect Microsoft Outlook. not necessarly will affect the specific problem as the printer directly connect to the SMTP server  to send the email without using any software client

i assume the mail account / server settings will take a place rather than any email client.

 

Which email service are you using?

 

If you use any any public account as gmail, I would suggest you to try checking the Sent Mail folder through the web access to check if the sent email are stored on the server.

 

If the server does not store any outgoing emails on the server, those sent by the printer will not be stored as well.



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