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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎04-17-2018 11:44 PM

HP Recommended

Had successfully set up my new Officejet 8710, got all my mobile devices hooked up. Worked fine....until a couple days later. Unable to print anything from wifi via laptop, phone, tablet. All had worked. I see others with same issue and they did a firmware update. I need more specific info. Where do I find that update to download and run?

1 REPLY 1

‎04-18-2018 12:59 AM - last edited on ‎05-02-2024 09:21 AM by

HP Recommended

Hi,

A firmware can only be updated to the current verwsion, which is 1803, which it a newer version than 1619..

 

You may download the latest firmware below:

https://support.hp.com/us-en/product/details/hp-officejet-pro-8710-all-in-one-printer-series/7902014

 

You may find details steps of updating the printer firmware in below document:

https://support.hp.com/hk-en/document/ish_1776648-1643972-16

 

If that doesn't help - is the printer connected wirelessly or with an ethernet cable to your router? is the blue wifi light on the printer is solid lit?

 

Shlomi

 



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