Why does HP have replace ink cartridges as a trouble shooting step ?

[mhsully]

It is ridiculous that HP includes the purchase of ink cartridges as a troubleshooting step. The cost of cartridges is about $80.00. I have a HP4620 and it stopped printing black. I followed HP's troubleshooting guide to the bitter end and still no black ink. I then called HP support and was told that the solution to my problem was to upgrade my printer. Sorry about the $80.00 dollars that you just wasted.

Based on the Web traffic on this issue I believe this is a known issue with HP printers. HP should not suggest that throwing $80.00 at this problem is anything but enrichment to HP.

I will be upgrading but definitely not to an HP printer and due to this painful lesson if any of my other HP Products beigin to act up I will upgrade them as well. So Long HP.

[Jeet_singh]

Hi @mhsully,

Thank you for posting on the HP Support Forums,

I have brought your issue to the attention of an appropriate team within HP. 

They will contact you shortly and likely request information from you in order to look up your case details or product serial number. 

Please look for a private message from an identified HP contact. 

Additionally, keep in mind not to publicly post personal information (such as serial numbers and case details).

If you wish to show appreciation for my efforts to help you out, mark my post as Accepted Solution.

And click on the Purple Thumbs up icon at the bottom of my comment.

Regards,

[mhsully]

already contacted customer support Gave them my model number and seriel number. HP Ssupport response --  UPGRADE YOUR PRINTER.