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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎11-07-2016 10:18 PM

HP Recommended
Product: HP EVNY 4500e
Operating System: Microsoft Windows 10 (64-bit)

I have used refilled/remanufactured HP ink cartridges for years with seveal HP printers. Now I am getting an error message saying that the cartridge is incompatible or counterfeit. WHY? It is my printer. I should be able to use whatever cartridge I want whether a new HP cartridge or a refilled/remanufactured one.

Has HP loaded software on my printers so they now reject refilled/remanufactured ink cartridges? If so, since the warranty has expired on the printers, why can't I find a fix or software to repair this problem? I have three HP Envy 4500 printers. Up until recently I have used refilled/remanufactured cartridges in all of them. 

What's the problem HP?

1 REPLY 1

‎11-09-2016 12:51 PM

HP Recommended

@Teddybearmiller, welcome to HP Forums, this is a great place to get support, find answers and tips.

I understand that you are getting an error "cartridge is incompatible or counterfeit" after installing refilled cartridges.

 

Please follow the link: http://support.hp.com/us-en/product/hp-envy-4500-e-all-in-one-printer-series/5304875/document/c03772...


I hope you have a good day ahead.

 

Rainbow23 - HP Support.
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