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05-12-2017 11:54 AM
This morning, my computer magically rebooted and installed a critical Windows 10 update. After the update, my HP 4630 was offline. I tried everything I could find on the support site (and even made an usuccessful attempt at restoring to a point before the critical update), but am having no luck. Now, now only is my printer offline, but it won't reinstall. Help!
05-13-2017 04:27 PM
Welcome to HP Forums and Thanks for the post.
I understand that you are getting a message when you try to print that says that your printer is offline. Not to worry, I will be glad to help.
Kudos to you for trying to troubleshoot the issue on your own.
Not to worry, I will be glad to help.
Are you able to make a copy on your printer?
Request you print a network configuration page of your printer or capture the IP address of your printer and follow the procedure mentioned below to assign a static IP to your printer.
- Obtain the IP address of the printer (which can found by pressing the “wireless” icon on the printer control panel)
- Enter the IP address on the web browser (Ex: chrome, IE) to enter the printer EWS page.
- Go to the “Network” tab, click on “Wireless (802.11) then click on “Network address (IPV4)
- Click on the radio button which says “Manual IP” and then click “Suggest a manual IP address” to give a manual IP address to your printer.
- Click on the radio button which says “Manual DNS server” and under manual preferred type 126.96.36.199 and under manual alternate type 188.8.131.52 (This is Google DNS server address)
Let me know how it goes.
I am an HP Employee
05-14-2017 03:21 PM
Thanks for the reply, please uninstall the printer software on your computer by following the procedure mentioned below and install it back and check. Are you able to make a copy on the printer?
Uninstall the printer from "programs and features" which can be accessed by doing a right-click on the Windows button (Please have the printer Off and disconnected during uninstallation.)
Check in device manager, if the printer is listed there, please delete it. (Right click on the Windows button to access device manager)
Go to devices and printers, select any printer listed there and you will get some options on the top.
Click on print server properties.
You will get a popup, click on the drivers tab and delete all the HP printer drivers listed there, if any.
Delete all the instances of your printer listed in devices and printers.
Restart the PC.
Once the PC is on the desktop, press Win + R, it would bring a Run dialog box,
Type %temp% in the run box and click Ok or hit the Enter button.
It would bring up the temporary files folder. Delete the files in the folder (You might not be able to delete all the files, ignore them).
If possible, delete the printer from the registries using Regedit or using any other 3rd party application.
Restart the PC again.
Download the latest full feature driver from www.hp.com/drivers and install it on the computer.
Connect the printer to your computer only when the setup prompts for the printer.
Let me know if this helped.
I am an HP Employee