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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎02-08-2017 03:00 PM

HP Recommended
Product: Deskjet 3512
Operating System: Microsoft Windows 10 (64-bit)

My daughter and I both upgraded to Windows 10 (edge). Since the upgrade neither of us is able to print black ink. The deskjet 3512 prints color only. I have tried resetting some of the settings, tried a new ink cartdridge and downloaded new drivers. Nothing has worked. It prints color great but just not black. The printer is only a year old and I hate to replace.  

4 REPLIES 4

‎02-08-2017 08:18 PM

HP Recommended

As a test can you print a copy using the black cartridge?

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‎02-11-2017 09:49 AM

HP Recommended
No the page comes out blank

‎02-11-2017 09:51 AM

HP Recommended
I also think it will not align because of the black ink not printing

‎02-11-2017 11:21 AM

HP Recommended

Check the black cartridge printhead for ink by touching it to a wet paper towel.

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Please mark the post that solves your issue as "Accept as Solution".
I am a volunteer and do not work for HP.
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