Windows cannot print due to a problem with printer setup

[GordonN]

Thanks for the suggestion, however, the HP Photosmart B209a-m is not listed as one of the HP printers. The closest I could find was the C209 series of Photosmart printers

[TEJ1602]

@GordonN

Click on the windows update tab, this may take a while, the drivers' tab will be updated/refreshed.

Thanks for understanding!

[GordonN]

Was able to select the correct printer, however, same result, still get the same error message and unable to print

[TEJ1602]

@GordonN

Create a new user and install the printer-

1. Tap the Windows icon.

2. Select Settings.

3. Tap Accounts.

4. Select Family & other users.

5. Tap "Add someone else to this PC."

6. Select "I don't have this person's sign-in information."

7. Select "Add a user without a Microsoft account."

8. Enter a username, type the account's password twice, enter a clue and select Next.

9. Tap the Windows icon.

10. Select the User icon at the upper left corner of the Start menu.

11. Select the new user. You'll then sign into your account with your password from step 8.

Use this link to download and install the new driver. Configure the printer and try printing.

Hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[GordonN]

Created a new user last week and same result, but followed your instructions and created another new user and downloaded printer driver but still same problem

Thanks anyway for your suggestion but I'm still back where I started from

[TEJ1602]

@GordonN

This requires remote assistance.

Please reach out to the HP Support in your region for further course of action.

Hope this helps!