Wireless Connection Issues

[Dusty_V]

I setup my 8620 about 11 months ago with both wireless & USB. Worked fine until I moved to a new place. It still works fine with both WiFi & USB. The problem is that all the software has gotten trashed. No real issue except the printer is several feet away from my desk. It's all carpet so rolling over is a PITA and I'd like to have access on the desktop faxing, ink levels Etc.).  I wanted to reinstall the software so I ununstalled everything HP and downloaded the software package. I <run> the setup and it wants to install a new printer before I can get to the software setup. The printer already knows the router name and IP but setup will not recognize the wireless connection and quits. Tried several times but no bananas. I was next going to try telling the router(s) to remove the printer from the network and gi through the whole thing again. <Sigh>. Just askin' if this is the correct coures of action or what? Any suggestions, comments or flames appreciated.

[greenturtle]

Hi,

Thanks for using the HP Forums.

Let's try these troubleshooting steps:

Solve wireless problems

1. Make sure the printer is not connected to the network through an Ethernet cable
Wireless does not work if the printer is connected to the network through an Ethernet cable. Disconnect the
Ethernet cable from the printer.

2. Make sure the wireless light is turned on
If the blue light on the printer control panel is not lit, wireless might be turned off. To turn on wireless, touch
or swipe down the tab at the top of a screen to open the Dashboard, and then touch (Wireless), touch
(Settings). Touch Wireless Settings, and then touch Wireless to turn it on.
If the blue wireless light is blinking, it means the printer is not connected to a network. Use the Wireless Setup
Wizard available from the printer control panel to make a wireless connection. Touch or swipe down the tab at
the top of a screen to open the Dashboard, and then touch (Wireless), touch (Settings). Touch Wireless
Settings, touch Wireless Setup Wizard, and then follow the onscreen instructions.

3. Make sure the computer or the mobile device is connected to the wireless network
Make sure your computer or mobile device is connected to your wireless network. If you cannot connect the
computer to the network, contact the person who set up your network or the router manufacturer; there might
be a hardware issue with the router or computer.

4. Restart components of the wireless network
Turn off the router and the printer, and then turn them back on in this order: router first and then printer.
Sometimes, turning off devices and then turning them back on helps resolve network communication issues.
If you still cannot connect, turn off the router, the printer, and the computer, and then turn them back on in this
order: router first, then printer, and then computer

Still have problems? Visit the HP Wireless Printing Center (www.hp.com/go/wirelessprinting). This website
contains the most complete, up-to-date information about wireless printing, as well as information to help you
prepare your wireless network; solve problems when connecting the printer to the wireless network; and resolve
security software issues.
Note: If you are using a computer running Windows, you can use the HP Print and Scan Doctor tool, which can help
solve many problems you might have with the printer. To download this tool, visit www.hp.com/go/tools.

Hope that helps.