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- Wireless Scanning is slow

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04-04-2017 01:45 PM - edited 04-04-2017 01:48 PM
Wireless scanning is very slow. Each page of a document can take 1-2 minutes.
Using USB connection, the documents scan in very quickly.
Contacted both Adobe - for Acrobat Pro DC, and Comcast / Xfinity for wirelss connection, and both are okay.
04-05-2017 05:57 PM
Welcome to the HP Forums. I would be happy to help you with your HP Officejet Pro 8600 printer. I understand that are getting slow scanning issue while scanning from wireless network and you have already done some preliminary troubleshooting.
Don't worry though as I have a few steps to determine the issue and find a solution as well,
- Confirm if the issue is also printing-related.
- Restart devices and check driver scan settings.
- Check the network and printer connection status.
- Run the Print and Scan Doctor.
- Uninstall and reinstall the printer software.
- Check Windows Image Acquisition settings.
- Temporarily disable firewall software on the computer.
Click here to refer the document and perform troubleshooting steps mentioned above to fix this issue.
(Note: Though the title of the document is different, these steps should fix the issue)
Let me know how it goes.
I hope it helps and if you feel I have answered your question and concerns,
Please mark this post as a solution accepted and Kudos would also be appreciated.
Cheers.
Sandytechy20
I am an HP Employee
