• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
From questions to kudos — grow your reputation as a tech expert with HP Support! Click here to sign up.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎02-11-2014 03:59 PM

HP Recommended

Attempting to setup Wireless communication on a OJ Pro 8600 usng the wireless setup wizard and when it gets to scanning for wireless routers, the lcd panel blue screens with error B8409490, and then clears and displays Printer Error "Please turn printer off and then on", and the remainder of the touch panel flashes...

 

How do I configure this printer to operate Wireless?

1 REPLY 1

‎02-13-2014 08:11 AM - last edited on ‎02-28-2017 03:49 PM by HP Administrator

HP Recommended

Hi rjbarnar,

 

I see you are getting an error on your HP OfficeJet 8600 when trying to connect it wirelessly to your network. Can you please let me know the Exact model of 8600 you are using as well as the current Operating system?

 

If you have the base model of 8600 the N911a and are running Windows XP or Higher (Vista, 7 or 😎 I would like you to go ahead and update the Firmware of the printer:

 

HP Officejet Pro 8600 N911a Firmware

 

Before starting the upgrade:

  • The HP Officejet Pro 8600 Firmware flashing (upgrade) requires a wired network or a USB connection.
  • DO NOT upgrade the printer firmware in a wirelessly connected printer.
  • If the computer has a firewall installed or enabled, it may block the Firmware Download Utility from accessing the printer. Therefore, please remember to temporarily disable any firewall that may be on the computer, including firewalls such as Microsoft Windows XP Firewall, Sygate, Zone Alarm or BlackICE.

Please click on the How to install tab when on the download page and read all recommendations and the process before installing.

install.PNG

 

If you are using a different model of 8600, please reply back with that information.

 

Thanks in advance,

 

 

HevnLgh
I work on behalf of HP



Click the “Kudos Thumbs Up" to the left of the reply button to say “Thanks” for helping!
Tags (1)
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.