Won't scan from tray

[user103]

Hello - my scanner will not scan from tray, only the glass. It will copy successfully from tray. I have read instructions on how to fix this issue from other posts, but for another operating system. I have Windows 10. Thanks for any help you can provide!

[Dragon-Fur]

@user103

Printer Homepage - Drivers, How-to, Troubleshooting, Product Information, and more:

HP Officejet Pro 8620 e-All-in-One Printer

I offer the following suggestions to help you resolve your issue:

Specfications provide Paper Handling requirements for using the ADF

Partial Excerpts (read the document for full information)

Automatic document feeder

Paper

60 to 75 g/m2 (16 to 20 lb bond)

and

Supported paper sizes

Paper type	Paper size	Tray 1	Tray 2	Duplexer	ADF
Plain paper	U.S. Letter: 216 x 279 mm (8.5 x 11 inches)
U.S. Legal: 216 x 356 mm (8.5 x 14 inches)
A4: 210 x 297 mm (8.3 x 11.7 inches)
216 x 330 mm (8.5 x 13.0 inches)
U.S. Executive: 184 x 267 mm (7.25 x 10.5 inches)
U.S. Statement: 140 x 216 mm (5.5 x 8.5 inches)
B5 (JIS): 182 x 257 mm (7.17 x 10.12 inches)
A5: 148 x 210 mm; (5.8 x 8.3 inches)
152 x 203 mm (6.0 x 8.0 inches)*
U.S. Government*
Borderless A4: 210 x 297 mm; (8.3 x 11.7 inches)
Borderless A5: 148 x 210 mm; (5.8 x 8.3 inches)
Borderless B5 (JIS): 176 x 250 mm; (6.9 x 9.8 inches)

In General:

Scanning from the ADF should respond as you read in the other Thread in which you posted your question.

Important Caveats:  

Media type (kind of paper, including the weight) AND the Size of Paper must match the requirements as outlined in the Specifications.

In addition to Media and Paper Size, not all printers support all options when scanning (or printing, for that matter).  For example, your printer may -- or may not -- support duplex scanning from ADF.

Scan DPI settings can affect scan success.  For example, for scans made from the Printer, select no more than 300 DPI.  Your printer may support higher DPI (scan resolution) when using the printer software on your computer.

Reference:

Dragon Document - Help, suggestions, links to how-to videos, and examples:

Scanning Program Options

Document Sections Include:

• Know and Understand Scan DPI / Scan Resolution options
• HP Scan Extended – Exceptional standalone scan program:  Single, Multiple scans, Auto-Crop!
• NAPS2 -- Not another PDF Scanner
• Printer Software (Full Feature Software)
• HP Scan and Capture
• And others…

Loosely-related document from the Troubleshooting section:

An ADF Paper Jam Error Displays on the HP Officejet Pro 8610, 8620, 8630, 8640, and 8660 e-All-in-On...

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