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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎03-17-2017 06:04 PM

HP Recommended
Product: HP Page Wide Pro MFP 477 dw
Operating System: Microsoft Windows 8.1 (64-bit)

My new HP Page Wide Pro MFP 477dw won't complete shut down, blue icon circle is froze. Initially I pressed and released shut down button, reentered room an hour later, dashboard shows a frozen blue circle icon not spinning, with the words shutting down underneath icon. According to manual there are not alternative ways to shut down printer, can't shut down surge protector or disconnect from power source receptacle. HELP!

1 REPLY 1

‎03-22-2017 10:37 AM

HP Recommended

Hi Bob7011,

 

I have pasted a Link below.   A "Shutting down" message displays on the printer control panel, but the printer never shuts down. The printer remains stuck on this screen. To resolve this issue, disconnect the power cord from the back of the printer, and then reconnect it again.   There are no alternates.  

 

http://support.hp.com/us-en/product/hp-pagewide-pro-477dw-multifunction-printer-series/7439472/docum... 

 

 

Hope this helps..

 

Regards

Arick

 

Although I am an HP employee, I am speaking for myself and not for HP.

--Say "Thanks" by clicking the Kudos Star in the post that helped you.
--Please mark the post that solves your problem as "Accepted Solution"

 

Although I am an HP employee, I am speaking for myself and not for HP.

--Say "Thanks" by clicking the Kudos Star in the post that helped you.
--Please mark the post that solves your problem as "Accepted Solution"
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