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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎02-16-2017 02:20 PM

HP Recommended
Product: Envy 5660 all all inn one

NEW PRINTER, PAPER COMES OUT WITH A ONE INCH WRINKLE ACROSS THE PAGE ON EVERY PAGE 4 INCHES FROM THE END !!!!  UGLY NO HELP FROM HP.  RETURN SEEMS ONLY ANSWER.

1 REPLY 1

‎02-17-2017 10:47 AM - edited ‎02-17-2017 10:47 AM

HP Recommended

@Jwdunn,

Welcome to HP Forums, this is a great place to get support, find answers and tips.


Thank you for posting your query, I'll be more than glad to help you.

I understand that you are unable to print properly from your HP ENVY 5660 e-All-in-One Printer as the page gets wrinkled while printing.

 

This issue could be with the paper feed rollers or the paper guides may not be adjusted properly.

 

Let's go through a few steps to resolve this issue.

 

Please follow Step 5 and Step 6 in the link to clean the paper feed rollers and check if they can be moved manually: http://hp.care/2lTaAwj

 

You may also check the link: http://hp.care/2lT7QPd

 

Let us know the operating system installed on the computer.

Also, let us know if it printed the test page fine.

 

Let me know how this works.
 

You have a good day ahead.

Rainbow23 - HP Support.
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