?? about wireless iphone receiving error message reading photo tray rather than main printer tray

[Armatis2]

I have a new HP ENVY 7640 printer which is hooked up wirelessly to my laptop and my iphone sees it also but when I go to  print from my iphone 5S it gives me an error message saying the photo paper tray is empty. I want it to print from the main paper tray which holds 5X8 paper. I also connected and created an account so that it was web connected.I'm not sure how else to trouble shoot because I cannot locate anyother areas to look for troubleshooting. When I am on my iphone getting ready to print under "Options" you cannot change anything else about the paper tray.

I would appreciate any help the community has. Thank you for your time and effort in this matter. I think it is probably something simple that I am probably overlooking.

Thank you,

Kimberly A.

[sandytechy20]

@Armatis2

Welcome to the HP Forums. I would be happy to help you with your HP ENVY 7640 printer. I understand that you are unable to print from main tray and you have already done some preliminary troubleshooting. 

• Check the condition of the paper.
• Reload the paper.
• Push in the input tray to close the tray.
• Make sure that the stack of paper contains no fewer than 10 sheets and no more than 25 sheets of paper in the input tray.
• Clean the rollers behind the input tray.
• Reset the printer.

Click here and refer the document to perform the above steps.

You can also refer to this link for printing from IPhone.

Let me know how it goes.

I hope it helps and if you feel I have answered your question and concerns,

Please mark this post as a solution accepted and Kudos would also be appreciated.

Cheers.

[Armatis2]

Hello-
Thank you for taking my question. Just to reiterate my printer is a new printer, I'm not sure the rollers behind the input tray would need to be cleaned would they? Can you explain what the input tray is and where it is? I cannot locate my manual. I must have misplaced it just as I was unpacking. Also, my paper is new.
I really appreciate your help in this matter.

Sincerely,

Armatis2

[Rainbow23]

@Armatis2,

Thank you for your reply, I'll be more than glad to help you.

I understand that the issue still persists after following the steps provided in the previous interaction.

Let me jump in with a solution for this issue in place of my colleague as he is out of the office today.

There is no option to change the paper tray when printing from iPhone. Hence it is not selecting the main tray. 

You may check the link to Print and scan from iPhone: Print and Scan from the HP AiO Printer Remote App (Android & Apple)

Let me know if this works.

You have a good day ahead.