airprint word document from iphone coming up blank

[A4Apollo]

Hi @jbar1974! thanks for your reply.

I understand your concern but since your printer does not support AirPrint.

We can't provide you any solutions.

So you have any queries in future you can always reach out to us.

Thank you for your time and patience.

Have a great day!

[Rawad1]

Hi

I have the same issue with my hp laserjet pro 400 color m451dw

though i did a firmware upgrade to the latest firmware 20150126

Thank you

[A4Apollo]

@Rawad1 @jbar1974, Thanks for the post.

I understand when you print using air print pages are printing blank.

Please call air print support for more assistance.

Please find the air print support number: 1-855-785-2777 

Note: This number is applicable only for North American customers.

@jbar1974 Please contact commercial support more assistance.

Please find the link for commercial support: http://hp.care/2d7b6nB

I will watch for your reply,

Have a great day!

[Rawad1]

Hi

I'm in the middle east region,  which number should i contact.

I can contact the american number but if you can precise the opening times please.

regards,

[A4Apollo]

Hi @Rawad1, thanks for the reply.

Please find the link below and select your country accordingly to get the phone support number.

Link to contact HP: http://hp.care/2bkTGBQ

Let me know if this helps,

Have a great day!

[Rawad1]

I contacted the HP support and they told me that they can't do anything about it, and i should contact the iphone support.

since it is only happening from the iphone.

and if i contact the iphone support they will told me that this is an issue from HP since I can pint from through other printers.

and in the meantime i'm still not able to use my printer.

[A4Apollo]

Hi! @Rawad1, Thanks for the reply.

As per the compatibility guide, your printer is not compatible with air print option.But can try few steps mentioned below and check if it works.  

Make sure that the AirPrint-enabled printer is connected to the same Wi-Fi network as the iOS device. Note that Wi-Fi printers may take several minutes to join a Wi-Fi network.
AirPrint cannot be used on cellular networks
Make sure Airplane mode is OFF
Check that your printer has not turned off wireless
 If it is turned OFF, press the wireless button on the printer to get it running again.
Turn your iOS device off and back on again. Turn your printer off and back on again.
Turn off BOTH your router AND your modem, wait 30 seconds, and turn back ON
Turn off Bluetooth and try printing.
Make sure that your iPad / iPod / iPhone is running the latest version of iOS and your printer has the latest firmware version installed.
Make sure that AirPrint is enabled in your printer settings. Check your printer’s manual for this.
Change the Internet Printing Protocols (IPP) setting from Off to On to make the printer findable via AirPrint.
The IPP (Internet Printing Protocol) is usually found under the printer’s Advanced Settings sub-menu
When turning devices off, try to remove the wi-fi router and printer from its power source and wait for 30 seconds. Then plug it in and try again.

For more information please refer to appletoolbox.com (Third party website).

Link: http://hp.care/2d7Kse5

Let me know if this helps!

Have a great day!

[LauraBB]

Jbar1974,
The printing problem you describe above could describe an issue I am having right now, exactly, from your description of what happens, to the fact that I am using an iPhone, and an HP printer that supports AirPrint and works fine for nearly every other attachment except this word doc. Opens with content showing correctly, but turns blank in print preview, and prints a blank page. Were you ever able to find a fix? Thank you very much.
Laura