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HP Recommended

Hi,

 

My printer insists on the 169. ip adress. I have 4 or 5 other wireless products that have no trouble what-so-ever connecting to my router.

 

I have assigned the printer a static ip. without help.

 

The only way the printer will connect is if i reset my PC & router.... this is not required for ANY of my other wireless products. How can i ensure that my printer HP C4780 gets the correct IP from the start???

 

 

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

The 169.254.x.x IP address is one that the printer assigns itself if it cannot get an IP from a router.

 

Since you have L you probably have another modem/router other than the Netgear.  Is it wireless as well?  Are you sure your printer is not attaching to that?

 

Once you get the printer attached, try to set a static IP in this way:

 

- Print a Network Config Page from the front of the printer. Note the printer's IP address.
- Type that IP address into a browser to reveal the printer's internal settings.
- Choose the Networking tab, then Wireless along the left side, then the IPv4 tab.
- On this screen you want to set a Manual IP. You need to set an IP address outside the range that the router automatically sets (called the DHCP range). If you know what that is, set an IP outside that range but no higher than 254 (the last number in the address). If you do not know this, enter the current IP address.
- Use 255.255.255.0 for the subnet (unless you know it is different, if so, use that)
- Leave the gateway and DNS blank. Click 'Apply'

Now, shut down the router and printer, start the router, wait, then start the printer.

After this you may need to redo 'Add a Printer' using the new IP address.

I am employed by HP

Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.

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HP Recommended

Tell me about your network - router brand/model, encryption type (WEP, WPA, etc) and ISP type (DSL, Cable, etc).

 

Also, what operating system are you installing from?

I am employed by HP

Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.
HP Recommended

Hi again and thanks for the reply,

 

Router: Netgear WNR 2000

 

Encryption: WPA-PSK [TKIP]

 

ISP: DSL

 

System: Win7 (64bit)

HP Recommended

The 169.254.x.x IP address is one that the printer assigns itself if it cannot get an IP from a router.

 

Since you have L you probably have another modem/router other than the Netgear.  Is it wireless as well?  Are you sure your printer is not attaching to that?

 

Once you get the printer attached, try to set a static IP in this way:

 

- Print a Network Config Page from the front of the printer. Note the printer's IP address.
- Type that IP address into a browser to reveal the printer's internal settings.
- Choose the Networking tab, then Wireless along the left side, then the IPv4 tab.
- On this screen you want to set a Manual IP. You need to set an IP address outside the range that the router automatically sets (called the DHCP range). If you know what that is, set an IP outside that range but no higher than 254 (the last number in the address). If you do not know this, enter the current IP address.
- Use 255.255.255.0 for the subnet (unless you know it is different, if so, use that)
- Leave the gateway and DNS blank. Click 'Apply'

Now, shut down the router and printer, start the router, wait, then start the printer.

After this you may need to redo 'Add a Printer' using the new IP address.

I am employed by HP

Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.
HP Recommended

Hi there,

 

Thanks for the help. I have now tried the manual assignment of the IP adress. I hope it works! WIll test it for a couple of weeks to see if it jumps off, or sticks to the IP.

 

HP Recommended

I can't believe after all the hours i spent with local support hotlines that NONE of them suggested "Type that IP address into a browser to reveal the printer's internal settings." Had i known this was possible the sollution would have been solved. It works great for now. Thanks a lot.

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